FAQs

It is absolutely safe to use your credit card on our website. All sensitive information is transferred using the same encryption and physical security used by financial institutions.

We accept Visa, MasterCard, American Express, Discover, AMEX, ApplePay, GooglePay, ShopPay and Interac E-Transfer. If you prefer to use a different method, please call us at 1 877 529-9759.

Price adjustments will be granted within 14 days of delivery or local pick-up of your orders. Certain conditions and exceptions may apply.

Your order will be invoiced as soon as it has been placed.

An order confirmation will be sent to you once your order has been placed.

If you’re ordering in bulk, there are circumstances when we can offer a sample first. Give us a call at 1 877 529-9759 and we’ll work out all the details.

Yes, of course! Third party insurance billings are evaluated on an individual basis. The protocol to bill these insurance companies is different and evaluated case-by-case. In some cases, we can do direct billing. If not, you’ll have the option to pay upfront and then get reimbursed by your personal insurance plan. Most private insurance companies require you to have a doctor’s prescription with diagnosis, a receipt and a claim form designed by the company. Please select the products you require and upon checkout click INSURANCE. We will contact you for more details.

C6.ca will not replace the value on a gift card in case of loss, theft or unauthorized use.

C6.ca gift cards do not have an expiration date.

The C6 subscription service allows customers to ensure that they do not run out of a product. Give us a call at 1 877 529-9759 to find out more or click here. 

We aim to deliver our products in a timely and economical manner. All items ship via UPS with some exceptions to customer locations that might ship via Canada Post. Please visit our Shipping + Delivery page for more information.

Shipping fees vary by product and delivery destination, which can be determined by entering your postal code when viewing your shopping cart.

Applicable provincial and federal sales taxes are applicable on delivery fees.

Yes! Canada Post will be servicing you at the nearest postal office where applicable.

Login to your C6.ca account to check the status of an order.

Please CONTACT US as soon as possible if you change your mind and decide to cancel or modify your order. We will be happy to provide you with suitable options based on the status of your order. Additional fees may apply to modifications being made to an order that has already been scheduled for delivery.

Upon checking out your cart, there will be an option to pick-up from our main warehouse (which is in St Catharines, ON). You will receive an SMS notification once your order is ready for pick-up at the warehouse. Your email receipt is required at the time of pick-up.

If you are not completely satisfied with your purchase, we will gladly accept a return or exchange within ten days of delivery or pick-up, upon presentation of the original receipt. The unused item must be returned in its original condition and packaging. Refunds will be processed based on the original method of payment. Customers are responsible for the applicable delivery fees for the return or exchange of the product(s) that want to be returned.

Please CONTACT US within ten days of delivery or pick-up to arrange a return or exchange. To arrange a return or exchange for an online order, please call us at 1 877 529-9759. 

Please CONTACT US as soon as possible with a detailed description of the issue along with a photo. We’ll take care of the rest.

Yes! We’re located in the heart of the Niagara Region in St Catharines, Ontario.

Yes, all of our product pricing is in Canadian currency.