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Shipping + Returns

There’s a secret to our super-fast shipping.

Our products are shipped across Canada from our C6 warehouse in the Niagara region in Ontario: We use a number of couriers including UPS, FedEx, Canada Post and many more so your items arrive as soon as possible.

Most orders placed within the GTA are delivered the day after the order is put through. Any order received before 1PM during the week will most likely be delivered within 1-3 business days anywhere in Canada (some exceptions apply for more remote areas within Canada or when delivering to a PO Box).

Super-fast just got faster with same-day delivery & 24H shipping with Envoy!

We are pleased to offer same-day delivery when orders are placed before 7am EST within areas of Ontario. View our service map to see if this shipping method is available in your area. Please note that your order will arrive within the same business day. Any orders that are placed after 7am will arrive within 24 business hours.

This service is only offered in Ontario at the moment.

We use UPS, Fedex and Canada Post for most deliveries.

If you’re ordering to a Post Office Box, we’ll arrange your delivery through Canada Post and the time of arrival for your package will vary. The shipping cost is calculated at checkout and is determined by the destination and weight of the parcel. Please note that a signature may be required when your order is received.


Standard Shipping

Standard Shipping will deliver your package using standard shipping methods. ships using multiple delivery partners. A carrier will be assigned to your order at the time of shipping.

The following is a province breakdown of delivery times:

  • ON, QC: 1-2 business days
  • AB, BC, MB, NB, NL, NS, PE, SK: 3-5 business days
  • NT, YT, NU: 4-10 business days

Express Shipping

Express Shipping is a premium service available to orders shipping in Canada (excluding remote locations) that is provided by our shipping partners. After leaving our warehouse, our shipping partners will prioritize your package and work to deliver it as quickly as possible.

The following is a province breakdown of delivery times:

  • ON, QC: overnight
  • AB, BC, MB, NB, NL, NS, PE, SK: 1-2 business days
  • NT, YT, NU: 3-5 business days


Free Standard Shipping

Free Standard Shipping is offered on all orders over $69. Please view our shipping chart for business day deliveries within your province.

Please refer to Standard delivery times under Standard Shipping above.

Returns? No problem.

As the COVID-19 response continues to evolve, we reserve the right to make any necessary changes to this policy without prior disclaimer. We will continue to adapt our practices based on the guidelines established by the Public Health Agency of Canada and local authorities.

If you’re not completely satisfied with your purchase, we’ll gladly accept a return or exchange within 10 business days of delivery or pick-up. The unused item must be returned in its original condition and packaging. If you’ve opened the package and realize that you’ve received the wrong order due to a warehouse error, we will accept a return. 

Please call us at 1-877-529-9729 if you would like to return a shipment and have your order number ready so that we can assist you as quickly as possible. Refunds will be processed based on the original method of payment.